There is high science behind why service, truly authentic customer service, has such a bearing on the reputation of any business. Exceptional customer service is by design, never by accident. My time studying at the Disney University taught me that.
We are creatures built to respond to certain stimuli. Much of that stimuli registers long before we think. It is often immediate, penetrable and enduring. We are also human beings that respond to genuine care and thoughtfulness. Every business needs to establish its own, very special brand of service for which it wishes to be known. Talk to me about how to create the style of exceptional customer service that will grow your business, and your people. Learn how to apply the neuroscience and service strategies to create the first impression you desire, each and every time. And just as importantly, how to apply the science and the service to create the all important, last impression.
Please feel free to speak with me about your exceptional customer service needs.