Customers Or Culture – What Comes First?

Exceptional Customer Service

Customers Or Culture – What Comes First?

Question: How many of your employees are volunteers? Answer: ALL of them! They volunteer the discretionary effort in every decision they make. That means the choice to perform at a level that will differentiate one organisation from another. Therefore, the environment in which an individual chooses to immerse themselves needs to engender that understanding. Products […]

A Restaurant Dilemma

The maitre d’ – what should he do? It had been a typical frantic Friday lunch with business people celebrating end of the week. One party of four came in at 1.00. All appropriated attired in business suits, the three chaps and one female decided to kick on. They had the restaurant to themselves as […]