Plummeting Oil Price – What can we learn from tough times ?

Culture Change

Plummeting Oil Price – What can we learn from tough times ?

The current oil price situation is not a new phenomenon for the oil and gas industry. We know that.  Yet, one of our primary challenges lies in how we think in tough times. It is that which will make the difference. Thinking short term is seldom a good option. Regarding problems without seeing opportunity is […]

Customers Or Culture – What Comes First?

Question: How many of your employees are volunteers? Answer: ALL of them! They volunteer the discretionary effort in every decision they make. That means the choice to perform at a level that will differentiate one organisation from another. Therefore, the environment in which an individual chooses to immerse themselves needs to engender that understanding. Products […]

A Restaurant Dilemma

The maitre d’ – what should he do? It had been a typical frantic Friday lunch with business people celebrating end of the week. One party of four came in at 1.00. All appropriated attired in business suits, the three chaps and one female decided to kick on. They had the restaurant to themselves as […]

Cultural Due Diligence Part One – The Secret To Success

For a truly successful merger to take place, each company must first devolve in order to evolve. The problem: Four out of every five mergers and acquisitions (M&As) fail to achieve their financial or strategic objectives. The Solution: Commit to ‘get it right’, the first time. And that means the people, not just the numbers. […]

Cultural Due Diligence Part Two – Window into the ‘How’

Organisations that are truly successful in enlisting the lasting support of their people are those that genuinely listen to their staff. Really listen, that is. One of the most cost effective yet powerful means of engaging every individual in the cultural change process is to conduct Service-Wide Discussions. Known also as Focus Groups, but with […]

Cultural Due Diligence Part Three – The ‘How’

The “How” of Cultural Due Diligence In conducting Service-wide Discussions, there is set of guidelines that need to be adhered. Rule #1 – Employ an External Facilitator. Choose a professional facilitator you can trust by reputation to do the right job, the right way, the first time. If you don’t create the budget, you risk […]

Start By Changing Your Thinking

Start By Changing Your Thinking Somebody once said, “You can’t make an omelette without first breaking a few eggs.” How true. Constructive damage to the status quo is essential if we want our merger, acquisition, restructure, or even our innovation or customer service drive to take hold. We can’t afford to play at the margins. […]